Dear Mr. Burnside:
Just a quick note to let you know how impressed we were with the quality of work, efficiency, attention to detail and customer service we experienced this morning when your installers installed our new air conditioning system. They do excellent work and we just wanted to let you know that we appreciated it.
I will do my best to let my neighbors know about the kind of service they can expect from Burnside and Sons.
Thank you,
Mike D.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
There was good communication within the company at each level of the job. The installation crew went over everything with me. They worked quickly and efficiently with each other.
Tracy L
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Donnie:
Thanks for everything. Starting on 3 rd day, and all seems ok, excellent in fact. Your Design Specialist did an excellent job.
The installation crew also did an excellent job. Two hardworking men, you are welcome to come by anytime.
My wife is well pleased with everything
C.W.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
I have been a customer for 12 years. A++++ on quality and customer service.
Robert K.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Mr. Burnside:
Burnside recently installed all new central air and heat units in my home. My family and I were extremely pleased with the installation team's diligence during the install process and the subsequent support by your company. The units have worked as expected – superior heat and air!
Thanks to all of your team for outstanding service.
With appreciative regards,
Gregory C.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Mr. Burnside:
I am sending this note of thanks for the professionalism in which your employees worked with me to resolve my air conditioning problems. From the first contact with your receptionist, until the final installation of the equipment, the job was completed with the courtesy and professionalism I expect, but rarely find.
Thanks to your team that made my day (Chris, Abe, David, and others)
Sincerely,
Ron M.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Mr. Burnside:
I wanted to thank you for the service provided at our home on Wednesday January 28 th . From the call placed to request service to the time schedule to the actual service…everything was perfect (other than if we had not needed service at all).
The service technician that came out evaluated and fixed our heating issue. He did a great a job and spent time explaining to me what was going on, which is not an easy task. Kudos to him!
It's so nice to have a service provider that we can trust!
Chris & Wendy T.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Donnie Burnside:
I am writing this letter to express to you how pleased, both my wife and I, of the new complete furnace, air conditioning, and humidifier you recently installed in our home. Our experience with your company and the people that we engaged during the selling process was complete and professional. Abe did a great job explaining all elements of the products we ultimately agreed to. He also was on-site on the initial day ensuring the crew understood our expectations. I'd also say the installation men did a neat and professional installation. They even let me ask questions and provide answers. They also were very neat, and made sure I understood how the system operates. Finally, your customer service people are eager to provide prompt friendly service. I'd also like to thank you for your efforts of employing so many quality people throughout your company. That sir is a reflection of you and I will, without a doubt, highly recommend your company to anyone. Your team is the best.
Sincerely,
Larry S.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Burnside is always awesome!
Skip & Nancy V.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The phone representatives are always helpful. The installation crew was very professional and pleasant!
Lee B.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Mr. Burnside:
We were most impressed with your installation crew. They were very hard & efficient workers. They also had a great attitude!
Tim F.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Thank you so much! I really enjoyed working with your Design Specialist. He was professional with great communication skills, even when the inside of my house was over 100 degrees! He was the reason we chose Burnside.
Blessings,
Charmione M.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Mr. Burnside:
Michelle and I wanted to thank all of the management and staff at Donnie Burnside and Sons for your excellent support and commitment to customer service.
As you are aware, we recently had an incident of water damage to our daughter's bedroom after service by one of your technicians. Although we were frustrated your staff immediately put our fears to rest, taking responsibility for correcting the situation and assuring us that the room would be restored to its original condition.
True to your word your staff repaired our home to good as new condition. We were very happy with the quality of work and with the positive attitude of the team working in our home.
It's sad, but true, that extraordinary service like this is the exception rather than the rule these days. You and your staff have certainly distinguished yourselves from your competitors with your commitment to quality and customer service.
Please pass along a big “Thank You” from our entire family to the team who helped us solve this situation.
Sincerely,
Jared & Michelle B.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
I have been a long time preferred customer. Your entire staff were very professional. I would recommend Burnside to family & friends.
Chuck M.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Dear Sir or Madam:
I want you to know that prior to selecting Burnside I did a great deal of research. I actually obtained a total of three estimates from your competitors. For a number of reasons I selected Burnside. The number one reason I did select Burnside is your Design Specialist. He was more than willing to answer all of my questions. He provided me with his cell number and said I can call him anytime, and I did. As I mentioned, I did obtain several other estimates and design proposals. Every time I had a new proposal I had a lot more questions. Not only did he answer all of my questions he also backed them up with documented facts.
I can state without hesitation that your Design Specialist was a major contributing factor in my selection of Burnside. I will share with you that the other estimates cost less, but the level of confidence and satisfaction your Design Specialist provides is priceless. You have an excellent Design Specialist, he is a true asset to your organization.
I look forward to continuing to do business with your company and the big drawing coming up.
Sincerely,
Lorenzo D.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
I am in the construction business and new of Burnside. I would like to give a special thanks to your service technician. He was a great help getting us air for 5 days, till the new unit could be installed. We had our grandchildren at the house. He also checked on the kids later.
Thank You
Brad E
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Recently I purchased a Lennox residential air conditioning system from Burnside Heating and Air in McKinney Texas. Many choices or providers were available in my area which made shopping for the right product and eventually buying from the right provider a difficult decision.
Having no experience or expertise in the heating/air conditioning field, I felt a bit uneasy in shopping for such an important addition to my home. The age old axiom held true. Each provider assured me that their product, installation, and service were the very best.
I contacted Burnside Heating and Air fully expecting the same power sales technique I had received from previous providers. I met the owner of the company, Donnie Burnside. It did not take long to become impressed with Mr. Burnside. His down home demeanor and knowledge of the heating and air conditioning business were genuine. I liked the fact that Donnie Burnside was a hometown guy; having been raised and still residing in McKinney Texas. The family business atmosphere really appealed to me.
Donnie along with his wife Patti, asked my pointed questions concerning my needs and expectations concerning this potential investment. Other heating and air providers had not taken the time to;
Get to know me the customer.
Make a diligent effort to see what the proper fit in equipment should be for my home.
Discuss the cost of the system vs. potential savings in monthly electric bills.
Other providers seemed to always steer you to their most expensive systems and had a real salesman's knack for telling you why a cheaper unit wasn't really what you were looking for.
This was not the case with Burnside Heating and Air. Donnie and Patti Burnside actually took the time to look at my home, ask questions, and make recommendations based on my answers and their expertise.
I purchased the Lennox system. On the day my system was to be installed, Burnside Heating and Air arrived at my home on time, just like Donnie said they would. Their technicians operated flawlessly as a team, removing my old unit and installing the new one. I noticed the care the employees took regarding their surroundings. Each employee was very careful not to touch or scratch doorframes or soil carpets and floors.
One the installation was complete, one could not tell that a crew of men had been in our home with heavy equipment.
The crowning touch to this venture happened when Donnie Burnside himself, stopped by my home to make sure everything had proceeded to my satisfaction and to make sure I was a satisfied customer. The system sold and installed by Burnside Heating and Air continues to operate flawlessly and has cut my electric bills in half.
Should anyone ask my opinion regarding the heating and air conditioning business, I would readily tell them I know virtually nothing about the business, but Burnside Heating and Air of McKinney Texas knows everything about it! It's who I trusted my home too.
Sincerely,
Rodney N.
